Service Description.
The service is provided in the following manner
– Opening a customer intervention ticket on our software platform
– One of our technicians will contact the customer to schedule the output for troubleshooting
– SLA (service level) of intervention: NBD – intervention time within the day after ticket opening. For customized SLAs contact us with the form below.
– A report will be sent to the user regarding the intervention performed
Conditions
The hourly cost includes the exit fee and covers the geographical area of Milan and hinterland within a radius of 20km.
By purchasing a larger package of hours, the hourly cost will be discounted.
A monthly Report will be sent to the customer with the list of technical interventions, statistics on the type and timing of resolution
Do you need a customized solution?
Contact us!
Fill out the form opposite and we will get back to you as soon as possible
