On-call onsite intervention

The service preempts the on-site intervention of one of our technicians on the customer’s call.

Select your package hours from the menu below.

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Service Description.

The service is provided in the following manner
– Opening a customer intervention ticket on our software platform
– One of our technicians will contact the customer to schedule the output for troubleshooting
– SLA (service level) of intervention: NBD – intervention time within the day after ticket opening. For customized SLAs contact us with the form below.
– A report will be sent to the user regarding the intervention performed


The hourly cost includes the exit fee and covers the geographical area of Milan and hinterland within a radius of 20km.

By purchasing a larger package of hours, the hourly cost will be discounted.

A monthly Report will be sent to the customer with the list of technical interventions, statistics on the type and timing of resolution

Do you need a customized solution?

Contact us!

Fill out the form opposite and we will get back to you as soon as possible

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Number of package hours

10 hours, 20 hours, 50 hours, 75 hours, 100 hours

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