Service Description.
Remote IT support to Servers, Clients and peripherals with VPN technology that allows us to assist our clients, breaking down barriers related to geographic distance and giving support to any branches scattered throughout the country and beyond.
The service is provided in the following manner:
- Opening a customer intervention ticket on our software platform
- One of our technicians will contact the customer/user and connect the troubleshooting
- Intervention SLA (service level): 8x5x4 – service operating 8 hours a day, 5 days a week with 4-hour intervention time from ticket opening.For customized SLAs contact us with the form below.
- A report will be sent to the user regarding the intervention performed
Conditions
The service may be activated after an on-site visit to the customer for network infrastructure analysis and configuration of PCs for remote intervention.
The hourly cost includes the exit fee and covers the geographical area of Milan and hinterland within a radius of 20km.
By purchasing a larger package of hours, the hourly cost will be discounted.
A monthly Report will be sent to the customer with the list of technical interventions, statistics on the type and timing of resolution
Do you need a customized solution?
Contact us!
Fill out the form opposite and we will get back to you as soon as possible
Reviews
There are no reviews yet.